Purpose:

• Promote the good use of all the available tools and methods to detect opportunities for improvement, identify proper root causes, define the best solution and control its efficiency in the long term (internal audits, FIRST CHOICE, I.C.C.C., N.P.A….)
• Deploy any programme or project linked to Continuous Improvement, “Go Green” or Digitalization
• Ensure the maintenance of the Quality & Environment Management Systems, including the ISO Certificates and any/other related label
• Promote DHL as a Provider of Choice by using the Customers’ feed-back as an opportunity for improving Customers’ satisfaction and loyalty
• Promote DHL as an Employer of Choice by using the Employees’ feed-back as an opportunity for improving Employee’s Engagement
• Promote DHL as an Investment of Choice by continuously looking for excellence and process efficiency, fostering performance optimization and digitalization
• Be and act as the Ambassador of Excellence, engaging the teams in always looking for delivering the best possible Quality, considering the Environmental aspects
• Together with the internal Continuous Improvement team, acts as a business consultant to provide advice and accompany the Management team in improving the efficiency of their process / activities and look for their digitalization whenever possible.

Profile:

• Project management skills (organization / planning) with a business cross-functional approach
• Good understanding of digitalization methods and tools
• Sound knowledge of the ISO (9001 + 14001) standards
• Proven experience in managing Quality & Environment Systems, and/or improving process (at least 3 years)
• Focused, Can Do, Customer oriented and Excellence driven
• Pro-active and analytical skills
• Social, negotiation, interpersonal, coaching and communication skills
• Bachelor or Master’s Degree in Quality Management or Business Administration
• Sound communication skills in French and English.