Equipped with numerous catalogues, travel agents are in direct contact with their customers and adapt to their wishes. Preferences, budget, and availability serve as the respective benchmark for the various offers (package and round trips, flight tickets, cruises, hotel accommodation etc.). Once the customers have decided, flights, accommodation, and even cars are booked for the stay. They also assist in other formalities such as the validity of identity cards, vaccinations, or visas.
Preferences, budget, and availability serve as the respective benchmark for the various offers.
A well-groomed appearance, balanced eloquence, multilingualism, as well as talent for dealing with customers form the basis of this activity.
After an apprenticeship, travel agents in Luxembourg receive their DAP (diplôme d'aptitude professionnelle) before they are employed in a permanent position at the agency in which they did the apprenticeship. The theoretical part of the training consists of geographical, linguistic, and computational knowledge. The practical part covers customer consulting, mastering the various booking systems, as well as administrative duties.